Description : Ecommerce Operations Executive. Company : Sephora. Location : Sydney NSW

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market. With our 2,600 stores & corners in 38 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora's own brand, Sephora Collection.

Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.

While at Sephora, you'll enjoy...

• Numerous pathways for career opportunities
• As a leading beauty retailer, backed by the LVMH luxury brand we have mobility opportunities within Sephora and across the Maison’s.
• Flexible work arrangements with the ability to work from home
• Free products throughout the year along with monthly store discounts up to 45% off
• Paid Parental Leave, Birthday Leave & Personal Leave, Mental Health wellbeing programs, Long Service Awards
• Fun social calendar with numerous events including Sephora Press Day, Annual Conference, Brand Events & monthly HQ themed events

The Opportunity:

The E-Commerce Operations Executive is responsible for maintaining a high level of customer satisfaction for Sephora Australia and New Zealand. This position will sit within the wider E-Commerce team and will work closely with our local team and regional counterparts to develop programs and processes to deliver a seamless customer experience online. The E-Commerce Operations Executive should have the passion to communicate and interact with customers through various channels, be personable and enjoy solving customer problems.

You’ll shine here if you enjoy…

• Being the point of contact for the Customer Service centre to resolve high level issues relating to local campaigns, last mile issues, brand related issues and local cultural topics.
• Responding to Social Media inquiries and feedback that will improve the customer experience
• Being the point of contact for ACCC, Fairtrade and other governing bodies for ANZ, managing any reporting requirements that arise.
• Planning and executing customer surveys, reports and workshops to improve Sephora’s understanding of customer behaviour.
• Regularly updating of the FAQs and customer response templates
• Being the POC for Sephora gift card generation, working with external partners to fulfil orders
• QR Code and Barcode creation for campaign activations
• The setup of e-commerce gift with purchases, working with external teams such as category, demand planning and logistics to coordinate.
• Monitoring and reporting on customer satisfaction

We would love to hear from you if you:

• Have 3-4 years of experience in E-Commerce or marketing.
• Are familiar with the Australian Beauty retail market
• Have an excellent understanding of existing and emerging digital marketing trends
• Have previous marketing experience with a beauty and/or retail brand is a plus
• Have experience in a customer service position (in store or an e-commerce environment)
• Understand the importance of team culture and dynamics

You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees